Clients reviews about Lawrences Motor Group

I bought my holden Trax in 2015 It was my first new car ever always had second hand cars.. Last year I had a problem with the shockies the left one needed to be replaced I didn't agree that I should be paying for it to be fixed..then with a little bit I stood up to go see our local manager Mick.. got good answer they were fixing it.. Then last month I had a problem with a code 89 up..put my car in and again the guys have shown me that they care..all I can see and say ...the staff and the manager from rockhampton service department deserves to be congratulated for their customer service they give. Wouldn't go anywhere else, and when I picked my car up they have cleaned it for me, appreciated it so much as I have been sick..THANKS GUYS FROM ROCKY HOLDEN.. happy customer great service... ~ Daph L

I recently had my vehicle serviced at Lawrences Motor Group and couldn't be happier with the experience. The service team was professional, friendly, and kept me informed throughout the entire process. Everything was completed efficiently and to a high standard. A special mention to Suzzie, who went above and beyond to provide outstanding customer service. She was welcoming, knowledgeable, and made the whole experience easy and stress-free. It's great to deal with someone who genuinely cares about their customers. I highly recommend Lawrences Motor Group for anyone looking for reliable service and exceptional customer care. Thank you, Suzzie and the entire service team! ☺️ ~ Kira M

recently had my vehicle serviced at Lawrence Group and had a fantastic experience. Suzzie was my service advisor, and she was professional, friendly, and kept me informed throughout the entire process. She took the time to explain everything clearly and made sure all my questions were answered. The service was completed efficiently, and the whole experience was stress-free from start to finish. Suzzie's excellent customer service and attention to detail made a real difference. I highly recommend Lawrence Motor Group and would be happy to return for future servicing. Thank you, Suzzie, for your outstanding service! ~ Rowena P

Got half way to Rockhampton and a fault light came up on my dash. My manual said to get it to a mechanic assp. Rang around and no-one could help me out. One guy suggested I try Lawrence's. They were busy but the lady said bring it in and we'll see what we can do. They checked it out and sorted the issue. Piece of mind for my drive home. They even bussed me back and forth at no extra cost. I would highly recommend these guys if you need a service or just some assistance. Thank you to the ladies in the Service Department and to the friendly bus driver. You guys really saved the day. ~ Phillip E

Thank you Lawrence's Holden! I recently purchased a beautiful VE SS Ute from Paul Blackborough, and his service is to be commended. I am very particular about my cars and would not normally purchase a vehicle sight unseen, however Paul answered all of my questions and provided me with enough information & reassurance for me to do so. He assisted with transportation, and when my new toy arrived it was if anything better than first described. Thank you Paul, I look forward to doing business with you again. ~ Simon M

We wanted a Hybrid Diesel Ute and looked at a Foton Tunland. We Emailed our query on a weekend & received a response on the Monday. From start to finish Fin kept us updated either by email or phone. Just over a week later we took delivery of our Foton Tunland V9S.The process was so easy Fin took care of everything. Thanks also to the PD team for the window tint, town bar and detailing of the car. Will recommend Family & Friends to Lawrence Motors ~ helen N

I recently had my car serviced and couldn't be happier with the experience. The service team provided fantastic customer service from start to finish. They were friendly, professional and kept me informed through the process. The work was completed promptly and my car returned clean, special shout out to suzzie who looked after me. I highly recommend them and I'll definitely be returning. ~ Janice S

I am so happy with the service department at Lawrences Motor Group. I took my car in for a routine service and repair and the team was incredibly professional and helpful. It is definitely the most reliable car dealership in Rockhampton and I can trust Lawrences to keep my Holden Equinox running smoothly. Highly recommend them for any vehicle repair or servicing ~ Stevenzammit Z

Great service in all areas and everyone who assisted in the purchase of our new Holden Astra. We love it and the kids do not miss the old car! Thanks Michael and Keith you were both a pleasure to deal with. I am certainly not one for making a big deal of things and Michael was the perfect salesman. Thanks again. ~ PJ a

Amazing Service from the time you drop your car off to the time you pick your car up, they look after my Toyota, any dramas they always call and keep me informed. Suzzie in service is wonderful to deal with, all the staff there are fantastic… highly recommend ~ steven s

I was notified that my holden cruze airbags need to be replaced. Then I was contacted & offered complimentary service. Afterwards, I was reminded more than once about the appointment. I went there & the receptionist was nice & decent. I had my car fixed in about half an hour. ~ Ahmed D

The service received from Paul is why we will continue to support them when looking for our next car. Had such a easy and hassle free experience buying a new car last year and when we saw a used car on the lot this time we knew we’d be looked after. ~ Em M

I have had really great experiences with these guys! Customer service was 2nd to none. I sold my 2nd hand car here and also received a very fair price. I'm quite happy to travel 4 hours to have quality service buying and selling my vehicles. Thanks Guys. ~ Liz S

Super happy with my purchase from Lawrence’s. Jordan was a champion from start to finish and made the process streamlined and stress free. Would definitely recommend to anyone in the market who values good old fashioned customer service. ~ Kieren J

The only place to buy your new car. Thanks Paul & Fin for being real & selling me my commodore, I love it ! Will be recommending you to friends and family & will see you in the future for another car. Thanks again , Dane ~ DEVIZE B

I really like dealing with Lawrence's. They are fair and honest. Their customer service is perfect. I swayed to them with my last car just because of customer service. I will probably buy my next car there again. Cheers ~ Steven W

A big shout out to Gary in parts. We were stuck in Weipa with a blown diff. Gary sorted the parts at fair price. Then went above and beyond with organising fastest possible freight. Outstanding service cheers mate. ~ Tracey K

Absolutely love this business and the people who work here! Always helpful and friendly they are the best and they always go the extra mile! Today they even washed my car! Love them Thank you Lawrences💙💛💚❤️💜 ~ Alison W

Service was exceptional. They repaired a broken passenger window regulator for us on the same day we rang for assistance. Dropped us off to a venue of our choice to wait in the cool until it was finished. Fast friendly and efficient service. Thanks. ~ Mandy P

Very rare to find such a pleasant service experience in QLD. The etiquette on phone is simply superb. The friendliness of the front desk ladies is amazing. All in all such a Super Nice experience. Will visit again ! ~ Sarin K

had an amazing experience after being stuffed around at other dealerships . suzzie was amazing to deal with so helpful i home the rest of the staff are that good ~ Karl F

Any one wants a new car go and have a chat to Suzie Parr and she will put you in the right direction to see someone as she has been in that business for years ~ Darryl E

I bought a Jimny from these guys, it was a very pleasant experience. Well done to Fin and the team. Also a special mention to the Accounts lady Suzie, you’re a champion!!! ~ Penny J

I get my car serviced regularly, they are always reliable and value for money. Front service staff are always great to deal with especially Suzzie. Always a pleasure dealing with Lawrence’s Motors ~ stacey K

Reviews from our customers

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